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PS 2014 Supplier Service Survey

For the December 2013 issue, PS surveyed audio professionals across Canada to find out their thoughts and preferences with regards to their working relationships with manufacturers and distributors. The same survey was sent out this year in order to see if opinions and experiences have changed. Here are the results…

When purchasing gear for your rental inventory, live production applications, or installations, do you primarily prefer to:

Audition similar products from a variety of brands to find the best: 2013- 0% / 2014 – 8.89%

Stick with a brand/model based on past success, consistency, and reliability: 2013 – 20.69% / 2014 – 6.67%

Research specs and consider external opinions to make a decision: 2013 – 13.79% / 2014 – 15.56%

Consult a trusted distributor/retailer/consultant for recommendations: 2013 – 6.9% / 2014 – 4.44%

A combination of the above: 2013 – 58.62% / 2014 – 64.44

Which of the following do you find most important in a manufacturer/distributor supplying product for your job?

Good initial training and ongoing support: 2013 – 36.48% / 2014 – 53.33%

Potential coast savings: 2013 – 8.9% / 2014 – 13.33%

Previous success on similar jobs/applications: 2013 – 50.28% / 2014 – 33.33%

In your opinion, which means of professional development and ongoing education do you feel will grow quickest in the coming years?

Manufacturer or distributor-led in-person training initiatives: 2013 – 10.34% / 2014 – 15.56%

Industry workshops, seminars, and panels: 2013 – 17.24% / 2014 – 13.33%

Online resources including webinars, demo videos, etc.: 2013 – 68.97% / 2014 – 64.44%

Individual exploration through available literature, publications, etc.: 2013 – 0% / 2014 – 4.44%

Other: 2013 – 0% / 2014 – 2.22%

In your opinion, which means of professional development and ongoing training offers the best outcome for the investment?

Manufacturer or distributor-led in-person training initiatives: 2013 – 34.48% / 2014 – 35.56%

Industry workshops, seminars, and panels: 2013 – 24.14% / 2014 – 17.78%

Online resources, including webinars, demo videos, etc.: 2013 – 27.59% / 2014 – 37.78%

Individual exploration through available literature, publications, etc.: 2013 – 6.9% / 2014 – 6.67%

Other: 2013 – 3.45% / 2014 – 2.22%

Have you ever taken part in an audio-related webinar, and what did you think of the experience?

I have, and found it quite valuable: 2013 – 20.69% / 2014 – 31.11%

I have, and found it somewhat valuable: 2013 – 37.93% / 2014 – 20%

I have, but was disappointed with the investment (time, financial, etc.): 2013 – 13.79% / 2014 – 4.44%

I haven’t, but would should a topic of interest be presented: 2013 – 24.14% / 2014 – 35.56%

I haven’t, and don’t plan to: 2013 – 3.45% / 2014 – 8.89%

In the past five years, have you made a conscious decision to stop purchasing from a particular supplier?

Yes: 2013 – 44.83% / 2014 – 53.33%

No: 2013 – 51.72% / 2014 – 46.67%

If you answered “yes” to question #6, what led to that decision?

Poor product quality: 2013 – 3.45% / 2014 – 13.33%

Poor technical support: 2013 – 10.34% / 2014 – 11.11%

Poor or inconsistent service: 2013 – 24.14% / 2014 – 22.22%

Found a preferred supplier for that type of product: 2013 – 3.45% / 2014 – 6.67%

N/A: 2013 – 55.17% / 2014 – 42.22%

Other: 2013 – 3.45% / 2014 – 4.44%

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